Chapter 6: Document Delivery
Thompson, Terry. “Electronic Document Delivery: Improving Access or Erecting Barriers?” Journal of Access Services 6, no. 1/2 (January 2009): 295-302.
The authors describe the deliverEdocs Service at Texas A&M University Medical Sciences Library. Interlibrary loan and document delivery were combined and made seamless to the patron through the use of ILLiad and links in SFX, because “...whether the article is held locally or not is of little concern to the patron.” Political and social factors affecting implementation as well as costs are discussed. Patron satisfaction with the new service is high, but concerns over the cost of this free service may arise. This article should be read by anyone considering a user-based interlibrary loan/document delivery service. S. Davidson
Behr, Michele D., and Julie L. Hayward. “Do Off-Campus Students Still Use Document Delivery? Current Trends..” Journal of Library Administration 48, no. 3/4 (October 2008): 277-293.
This article presents a case study of Western Michigan University's document delivery service to distance students. Increasing purchases of e-resources and a decline in enrollment led the library to survey other institutions about their enrollments, e-resource holdings, and document delivery statistics. Article requests decreased while book requests stayed steady despite the availability of e-books. The conclusion is that as electronic full-text journals become more accessible, document delivery continues to be used by distance education students, but is decreasing. S. Davidson
Washburn, Allyson, and Brian Wages. “Document Delivery for Distance Learners: Not as Difficult as You Fear.” Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 18, no. 2 (March 2008): 255-263.
This article describes the efforts to provide library resources and services to independent study students (distance learners) at Brigham Young University. Their first step was to hire a Distributed Learning Services Librarian (DLSL) who developed a Library Services Portal that was accessible to those students. Then, in collaboration with their Faculty Delivery Service, a system was created to deliver print materials to distance students. The authors discuss their entire process of providing access to distance students, provide statistics regarding the use of the services, and describe assessment initiatives. C. Girton
Renner, Barbara R., Adam S. Vardaman, and Melanie J. Norton. “Best Practices for Medical Libraries to Deliver Materials to Distance Learners..” Journal of Interlibrary Loan, Document Delivery & Electronic Reserves 17, no. 3 (June 2007): 85-97.
Renner et al briefly describe distance learners in the health field, their work schedules and work habits. The services and costs to distance learners among sixteen health libraries were surveyed. University of North Carolina Health Services Library experience is detailed with charges for articles, delivery methods, types of distance students, and relationship with interlibrary loan and other university library services. S. Davidson