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Resources for Interactive Discussion Tools
Distance Learning Section

Interactive Discussion Tools

An overview of basic chat technologies used for reference service.

Free instant messenger services

Require all users to download and install software, most allow text chat, at a minimum.

Library- or vendor-hosted chat applications

Chat software hosted by the library or vendor, usually requires no download on the user end.

Online Conferencing Software

Online meeting software hosted by the library or vendor to allow libraries to have interaction with online students in one or more locations.

PDF materials require the Adobe Acrobat Reader. You can download this software for free.